WITHIN AUSTRALIA
All prices are shown in Australian dollars. All orders are processed in Australian dollars.
Our distribution centre, along with our delivery partner Australia Post, are working hard to ensure you receive your items as quickly as possible. Due to extended COVID-19 lockdowns and high parcel volumes, customers may experience delivery delays.
Rebecca Vallance offers standard and express shipping at the check-out.
Orders placed before 10am (AEDT) Monday to Friday, will be dispatched the same day. Orders placed after 10am (AEDT) will be dispatched the next working day. You will receive a shipping confirmation email as soon as your order leaves the warehouse.
Our team work hard to ensure orders are sent out as soon as possible, however please allow for delays of 2-4 business days for your order to be processed and dispatched during promotions, warehouse sales, public holidays and over the Christmas period.
All deliveries must be signed for, please ensure your delivery address is attended to sign for the delivery between 9am and 5pm.
We unfortunately are unable to deliver goods to a PO box or Parcel Locker.
SHIPPING OPTIONS
| SHIPPING OPTION | TIME FRAME | CONDITIONS | RATE |
| STANDARD | 5-7 WORKING DAYS | ORDERS OVER $200 | FREE |
| STANDARD | 5-7 WORKING DAYS | ORDERS UNDER $200 | $7.95 |
INTERNATIONAL ORDERS
International orders are shipped with DHL, using a DDU (Delivery Duty Unpaid) service. Rebecca Vallance cannot be held responsible for any Duties and Taxes that may be incurred by customs, and any additional charges rest with the customer. Please contact your local customs office if you would like more information regarding duties and taxes. Shipments which are rejected by the receiver may result in the customer incurring a redirection fee. If the package is returned to Rebecca Vallance, the customer forfeits the original shipping cost.
SHIPPING OPTIONS
| NEW ZEALAND | EXPRESS | ORDERS OVER $500 | FREE |
| NEW ZEALAND | EXPRESS | ORDERS UNDER $500 | $20 |
| REST OF WORLD | EXPRESS | ORDERS OVER $500 | FREE |
| REST OF WORLD | EXPRESS | ORDERS UNDER $500 | $30 |
Please note: International orders may take slightly longer to be delivered depending on your countries custom process. We do not ship to Russia due to customs regulations and restrictions.
CUSTOMS & DUTIES
Please note: The postal fee charged does not include possible taxes and duties, which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest with the customer. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable “merchandise”. We are prohibited by law from marking the order as a “gift”, even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs offices to gain further details.
LATE DELIVERIES
If you are trying to estimate when a package will arrive please consider the following:
If an item you have ordered is out of stock online, we will attempt to locate your item from elsewhere, and dispatch to you as soon as the item becomes available.
No additional postage charges apply. We will notify you if the item has sold out across all stores.
For any shipping and delivery queries please contact showroom@rebeccavallance.com
