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CUSTOMER CARE


Shipping and Delivery

WITHIN AUSTRALIA

All prices are shown in Australian dollars. All orders are processed in Australian dollars.

Rebecca Vallance offers standard and express shipping at the check-out.

Orders placed before 12pm (AEDT) Monday to Friday, where stock is available at our online warehouse, will be dispatched the same day. Orders placed after 12pm (AEDT) will be dispatched the next working day. You will receive a shipping confirmation email as soon as your order leaves the warehouse.

All deliveries must be signed for, please ensure your delivery address is attended to sign for the delivery between 9am and 5pm.

We unfortunately are unable to deliver goods to a PO box or Parcel Locker.

SHIPPING OPTIONS

SHIPPING OPTION TIME FRAME CONDITIONS RATE
STANDARD 5-7 WORKING DAYS ORDERS OVER $300 FREE
STANDARD 5-7 WORKING DAYS ORDERS UNDER $300 $7.95
EXPRESS 2-4 WORKING DAYS ORDERS OVER $500 FREE
EXPRESS 2-4 WORKING DAYS ORDERS UNDER $500 $9.95

INTERNATIONAL ORDERS

Goods will be delivered in approximately 10-15 postal working days. $50.00 postage and handling for standard deliveries outside of Australia. Upon arrival in the destination country the parcels are distributed by the local postal services.

SHIPPING OPTIONS

NEW ZEALAND STANDARD ORDERS OVER $1000 FREE
NEW ZEALAND STANDARD ORDERS UNDER $1000 $20
REST OF WORLD STANDARD ORDERS OVER $1000 FREE
REST OF WORLD STANDARD ORDERS UNDER $1000 $50

Please note: International orders may take up to 21 days to be delivered depending on your countries custom process. We do not ship to Russia due to customs regulations and restrictions.

CUSTOMS & DUTIES

Please note:The postal fee charged does not include possible taxes and duties, which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest with the customer. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable “merchandise”. We are prohibited by law from marking the order as a “gift”, even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs offices to gain further details.

LATE DELIVERIES

If you are trying to estimate when a package will arrive please consider the following:
If an item you have ordered is out of stock online, we will attempt to locate your item from elsewhere, and dispatch to you as soon as the item becomes available.
No additional postage charges apply. We will notify you if the item has sold out across all stores.

For any shipping and delivery queries please contact showroom@rebeccavallance.com

E-BOUTIQUE

Discover the latest in designer womens fashion by Rebecca Vallance. Our signature provides structured tailoring and unique luxurious fabrications across evening wear, suiting and day wear. Timeless designs which are designed with the modern woman in mind.

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AFTERPAY AVAILABLE

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openpay AVAILABLE

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