Exchanges & Returns
Rebecca Vallance strives to ensure you are satisfied. We want you to love what you’ve ordered. If something isn’t right, let us know. We’ll send you another colour, a new size or an entirely different style. Please email us your questions to firstname.lastname@example.org or call +61 2 8080 2021 Monday – Friday 9:30am – 6:00pm.
A receipt is required as proof of purchase on return items. We are happy to provide an exchange, gift voucher or a refund online but only on items that are unworn.
Returns will not be accepted without a request for an RA number and returns form from our Customer service team. Please email email@example.com for this request.
No refunds on items on sale or promotion – exchange only.
The item must be unworn, unwashed and have the original tags still attached.
You need to send the original receipt with your order.
All returns must be made within 14 days of order date. Refunds will exclude ANY postage costs. Customers who receive shipping discounts must be aware that the full flat rate postage cost will still be deducted from the refund.
If one item is returned when two or more items have been purchased equaling $500 or more (qualifying for free domestic shipping): If the item/s the customer chooses to keep is still over $500, shipping WON’T be deducted from the refund of the returned item.
If one item is returned when two or more items have been purchased equaling $250 or more (qualifying for free domestic shipping): If the item/s kept falls under $500, shipping WILL be deducted from the refund of the returned item as the discount no longer applies.
RETURNS BY MAIL
Please enclose your receipt and merchandise along with a Rebecca Vallance returns form within 14 days of receipt of the goods, in a box and mail to:
Attn: Online Returns, Rebecca Vallance, 40 Archbold Road, Michinbury, NSW, 2770
Please return product to us via registered mail. Please allow two weeks from the day you return your package for your account to be credited. Customers will be responsible for shipping and handling charges.
Returned items will only be accepted if they are in their original saleable condition with tags attached.