Online Exchanges & Returns

Rebecca Vallance strives to ensure you are satisfied. We want you to love what you’ve ordered. If something isn’t right, let us know. We’ll send you another colour, a new size, an entirely different style, or refund. Please email us your questions to showroom@rebeccavallance.com or call +61 2 8080 2021 Monday – Friday 9:30am – 6:00pm.

Rebecca Vallance will accept returns on all items for a full refund, exchange or credit note within 14 days of receipt of purchase. Online warehouse items are final sale and cannot be refunded unless deemed faulty. 


A receipt or original invoice is required as proof of purchase on requests to return, exchange or refund items. We are happy to provide an exchange, gift voucher or a refund for your online purchase for items that are unworn. 

Please note:

  • Returns will not be accepted without a request for an RA number and returns form from our Customer service team. Please email showroom@rebeccavallance.com for this request.
  • Promotional items can be exchanged, credited or refunded
  • Final sale items can be exchanged or issued a credit note only, unless deemed faulty in which case the customer will receive a full refund. 
  • The item must be unworn, unwashed and have the original tags still attached.
  • You need to send the original receipt with your order.
  • All returns must be made within 14 days of order date. Refunds will exclude ANY postage costs unless deemdd faulty. Customers who receive shipping discounts must be aware that the full flat rate postage cost will still be deducted from the refund.



INSTORE RETURNS

At Rebecca Vallance we strive to ensure you are satisfied and love your purchase. Rebecca Vallance are unable to accept returns for purchases made online in store. Similarly purchases made within store cannot be returned online.

For purchases made within Rebecca Vallance boutiques, we offer a credit note or exchange within 7 days with proof of purchase, in original condition, and must not have been worn, washed or altered.

Any goods deemed faulty will be repaired, replaced or refunded. 

No exchanges or refunds on sale items unless deemed faulty.


RETURNS BY MAIL

Please enclose your receipt and merchandise along with a Rebecca Vallance returns form within 14 days of receipt of the goods, in a box and mail to:

Attn: Online Returns,
 Rebecca Vallance, 
 40 Archbold Road, Michinbury, NSW, 2770

Please return product to us via registered mail. Please allow two weeks from the day you return your package for your account to be credited. Customers will be responsible for shipping and handling charges.

Returned items will only be accepted if they are in their original saleable condition with tags attached.