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CUSTOMER CARE


Returns & Exchanges

PLEASE NOTE: IF YOUR ORDER IS PLACED BETWEEN THE 1ST OF DECEMBER 2020 AND THE 24TH OF DECEMBER 2020, YOU WILL BE ELIGIBLE FOR OUR EXTENDED CHRISTMAS RETURNS POLICY AND MAY RETURN YOUR FULL PRICE ITEMS BY THE 10TH OF JANUARY 2021.

Although we hope you love all your items from Rebecca Vallance, we have a returns & exchange policy in place if you are not 100% happy with your purchase.

Rebecca Vallance will provide a full refund, size exchange or store credit for all full price items that adhere to the conditions below. A size exchange or store credit will be provided for sale items unless they are marked FINAL SALE. Items marked FINAL SALE are FINAL (no refund, exchange or store credit will be issued unless deemed faulty).

CONDITIONS FOR RETURNS:

  • Item(s) must be returned within 7 days of receiving your order (14 days for International orders).
  • All original tags must remain attached.
  • Item(s) must be unworn and returned in original condition.

Rebecca Vallance reserves the right to reject items that do not comply with the above conditions and will return the item to sender.

FREE DOMESTIC RETURNS

*Please note that Australia Post are experiencing significant delivery delays to its network due to limited flights, social distancing requirements and increased in parcel volumes.

Please click here to complete your FREE Domestic returns request.

  1. We will email you by next business day with your Return Authorisation form & Free shipping label
  2. Simply place the authorisation form inside your parcel and stick the FREE shipping label on the outside
  3. Drop your parcel off at a convenient street Post Box 24/7 or at your local Post office
  4. Once received, we assess your return and if in compliance with our return policy, complete your refund.

Please allow 1-3 business days for our team to process your return.

INTERNATIONAL RETURNS

Return is at the customers expense

Please click here to complete your International returns request.

  1. We will email you by the next business day with your return’s authorisation and return shipping address
  2. Simply place the authorisation form inside your parcel and send back to our Australian Warehouse.
  3. Once received, we assess your return and if in compliance with our return policy, complete your refund.

Please allow 1-3 business days for our team to process your return.

INSTORE RETURNS

At Rebecca Vallance we strive to ensure you are satisfied and love your purchase. Rebecca Vallance are unable to accept returns for purchases made online in store. Similarly purchases made within store cannot be returned online.

For purchases made within Rebecca Vallance boutiques, we offer a credit note or exchange within 7 days with proof of purchase, in original condition, and must not have been worn, washed or altered.

Any goods deemed faulty will be repaired, replaced or refunded.

No exchanges or refunds on sale items unless deemed faulty.

E-BOUTIQUE

Discover the latest in designer womens fashion by Rebecca Vallance. Our signature provides structured tailoring and unique luxurious fabrications across evening wear, suiting and day wear. Timeless designs which are designed with the modern woman in mind.

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