Can I return or exchange my online warehouse sale or warehouse sale product?
For Warehouse Sale and Online Warehouse Sale purchases, please note that there will be no returns, refunds, credit notes or exchanges on any items. All sales are final.
How does the 10% sign up discount work?
When you sign up to receive our emails through our website, you will receive an email from us with a 10% off code which will be applicable on your first order with us. Make sure you are signed in and have added items to your bag, then go to your bag or checkout and add your unique code for the discount to apply. This discount code is not valid for use on Sale Items, Rebecca Vallance Bridal and Rebecca Vallance Sportif. The code is valid for one use per customer.
Which currency is used on this site?
All our product prices are in AUD (Australian Dollar).
Which payment methods do you accept?
For details on our payment methods please see our Payment Options page here
What is afterpay?
For details on Afterpay please visit our Afterpay page here
How long will it take for my order to reach me?
This will depend on your location and the type of delivery option you selected. For more information on the delivery of orders, please visit our Shipping & Delivery page here
How do I track my order online?
Once you have placed your order and it has been sent out you will receive an email which will include your tracking details on your order. You will also have the ability if you are a logged in customer of Rebecca Vallance, you are able to also view your tracking details through the "My Account" section on this website.
How do I return an item?
Please visit our Returns & Exchanges page here
Does Rebecca Vallance charge for returns?
We have free returns within Australia. For more information on our Returns policy and information, please visit our Returns & Exchanges page here
Can I return sale items?
Sale items are available for an exchange or credit note ONLY. No refund will be issued unless product is deemed to be faulty.