Can I return or exchange my online warehouse sale or warehouse sale product?
For Warehouse Sale and Online Warehouse Sale purchases, please note that there will be no returns, refunds, credit notes or exchanges on any items. All sales are final.
Which currency is used on this site?
All our product prices are in AUD (Australian Dollar).
Which payment methods do you accept?
For details on our payment methods please see our Payment Options page here
What is afterpay?
For details on Afterpay please visit our Afterpay page here
How long will it take for my order to reach me?
This will depend on your location and the type of delivery option you selected. For more information on the delivery of orders, please visit our Shipping & Delivery page here
How do I track my order online?
Once you have placed your order and it has been sent out you will receive an email which will include your tracking details on your order. You will also have the ability if you are a logged in customer of Rebecca Vallance, you are able to also view your tracking details through the "My Account" section on this website.
How do I return an item?
Please visit our Returns & Exchanges page here
Does Rebecca Vallance charge for returns?
We have free returns within Australia. For more information on our Returns policy and information, please visit our Returns & Exchanges page here
Can I return sale items?
Sale items are available for an exchange or credit note ONLY. No refund will be issued unless product is deemed to be faulty.
What is Airrobe?
As part of our journey towards greater sustainability, Rebecca Vallance has partnered with AirRobe which is a second-hand fashion marketplace. Through a widget that has been implemented onto the Rebecca Vallance website, you can add your items directly to your Circular Wardrobe on AirRobe, making them immediately available for you to recycle, rent or resell them, after you have loved and worn them, creating a seamless solution for their pre-loved clothing.
How do I use Airrobe?
When you browse and shop for Rebecca Vallance styles online, you can join the circular economy by adding these styles to your own Circular Wardrobe on Airrobe with just one click. Once your order has been completed, all eligible items will be available in your Circular Wardrobe in Airrobe. You can click through from your order confirmation to activate your new acccount, or via your welcome email from AirRobe. Once you are ready, you can easily resell, rent or recycle loved and worn clothing on the AirRobe marketplace.
Will my Rebecca Vallance account be linked to my AirRobe account?
AirRobe is a separate company to Rebecca Vallance, so your account won’t automatically link. After adding your purchased items and successfully placing your order, you will still be required to activate your AirRobe account (unless you already have one). On the order confirmation page you will have the option to click through to AirRobe and activate your account. If you do not activate your account at this point, you will also receive an email from AirRobe with a link to complete your account activation. Once you add an item, your Circular Wardrobe will be accessible via AirRobe only.
Will I receive Promotional content from AirRobe?
When you add an item, you are providing consent to Rebecca Vallance to provide your contact details to AirRobe. AirRobe will then contact you to set up an account only. If you receive unwanted promotional materials from AirRobe, please contact their customer service team.
Can I purchase an item, rent it out and return it back to Rebecca Vallance?
No, in line with our returns policy, items can be returned only if unworn, unused and with the original tags still attached. Please see our full returns policy here
I have some more questions regarding AirRobe
If you already have an AirRobe account and your question relates to listing/selling or purchasing items on the AirRobe marketplace, please contact them directly at firstname.lastname@example.org. Otherwise, visit them here
for more AirRobe FAQs.